Outsourcing Summit & Expo 2018

Interesting day over at the Outsourcing Summit & Expo (OSX) 2018 conference this week. The OSX aims to be the place where the future of the global outsourcing is carved out in terms of thought leadership, alliances and partnerships between key industry players.

Over 40 countries and a wide range of speakers gathered to debate the latest trends, technology and the future of the outsourcing sector.

Robert Peston

We listened to keynote speaker, Robert Peston (ITV’s political editor) assess the political and economic uncertainties the UK is facing and what these mean for business. He discussed how businesses can best prepare within this climate and the context of Brexit.

He pointed out that Brexit alone is not the issue, it is the framework from which it is being negotiated that is. The current economic malaise and slow growth at present, which can be traced back as far as 2007 is a huge issue.  He pointed out that there are some businesses who are so unproductive they should no longer trade and that to stay agile and ahead of the curve, outsourcing is incredibly effective.

He highlighted the importance of business working smarter and being able to scale resources as being more relevant now than ever; stating that a clear direction of growth had to be created, but with a contingency plan that can adapt to the outcome of the Brexit discussions.

This echoes the opinion of our own CEO, Andrew Wright who believes UK business leaders past and present should be more influential in the Brexit negotiations guiding politicians on its impact.  He concurs that every business requires a focus and a contingency plan in place for Brexit.

South African Presence

With South Africa named as the 2016 Offshore Destination of the year, there were understandably a large number of South African companies exhibiting and presenting at the show. South Africa has seen a lot of interest from the Australian market in recent years and the companies exhibiting were clearly  here to gain a foothold in the tough UK market.

Interesting exhibitors

Alongside the more traditional outsourcing offerings there were some interesting companies new to SmartPA. These included CCA, customer service solutions and Invest Northern Ireland who help set up new businesses in Northern Ireland by offering connections/preferred suppliers.

Overall it was a great event to attend, and it was interesting to see other companies challenging wider global opportunities of outsourcing.

If you were also in attendance on Wednesday 17th or Thursday 18th, we welcome your comments on your experience of the event or what was discussed.

OSX Robert Peston